SharperLending COVID-19 Statement
At SharperLending we are closely monitoring the COVID-19 (Coronavirus) pandemic. Thanks to the combination of our sound business practices, annual business continuity and security policy audits, and with CDC, federal, and state information, we have an incident response plan in place that we have enhanced to ensure product and service continuity and employee health and safety. Additionally, we are taking precautionary steps to ensure the SaaS technology you rely on maintains optimum uptime. Here are some changes we have made – and what you can expect – based on the uncertainty of this situation.
We have the infrastructure in place for all employees to work remotely so that you and your clients get any and all questions answered swiftly. Our staff may employ virtual meeting software as needed both with you, and within our organization, to ensure all communication channels are open. We have temporarily suspended employee travel and office visits to ensure employee, client, and partner health and safety. Our technology teams continue to advance all products so technology updates and enhancements will continue as scheduled.
We maintain hundreds of third-party technology interfaces and data integrations. Of course, we have no control over those third parties. All platforms within our purview and our employees will continue to be available to you and your clients without disruption.
This situation is constantly evolving. For most of us, this is an unprecedented time. SharperLending is committed to providing you with the highest standard of technology and service. Reach out to us anytime.
XpertOnline Customer Service & Tech Support
(800)452-1174 option 2
To create a tech support ticket: Support@SharperLending.com
To send a question: Tech@SharperLending.com
EPN and TVP Customer Service & Tech Support
(800)45201174 option 4
To create a tech support ticket: Support@SharperLending.com
To send a question: Tech@SharperLending.com
Appraisal Firewall Customer Service
(800)452-1174 option 3, or AppraisalFirewall@SharperLending.com
Credit Reporting Products & Sales
Bryan Sawyer, Credit Reporting Project Manager
(509)324-1320
Bryan.Sawyer@SharperLending.com
Appraisal Firewall Products & Sales
Danielle Walker, Sales & Product Development
(800)452-1174 ext 1260
Danielle.Walker@SharperLending.com
Tiffany Saraceno, SVP Sales
(800)452-1174 ext 3509
Tiffany.Saraceno@SharperLending.com
We are thankful for what we have. We are thankful for you, and we will continue to provide you with the highest level of service. Our thoughts and prayers go out to all of you for continued health and safety. Please reach out to me anytime.
Sincerely,
David Chiappe, President, SharperLending
David.Chiappe@SharperLending.com